EU Digital Services Act (DSA) — Notices & Contacts

This page lists the information Liora is required to publish under Regulation (EU) 2022/2065 (the "Digital Services Act"). It is mandatory for any platform that makes content available to users in the European Union.

1. Single point of contact for users

Users in the EU can contact Liora's Trust & Safety team in any of the 24 official EU languages at:

• Email: [email protected]
• Postal: Liora Music Technologies, Inc. — DSA Contact, [registered EU representative address — see Section 5]

We acknowledge user contacts within 1 business day and respond substantively within 7 days.

2. Single point of contact for authorities

EU authorities (national regulators, the European Commission, the Digital Services Coordinator of any Member State) can reach Liora at:

• Email: [email protected]
• Communication is accepted in English. We respond in English; translations into the requesting authority's official language are provided on request.

3. Notice and action mechanism

Anyone — user or non-user — may notify Liora that content on the Service is illegal or violates our Content & Safety Policy:

• Web form: /report
• Email: [email protected]

A complete notice contains: (a) a description of why the content is alleged to be illegal or violating; (b) the exact URL of the content; (c) the notifier's name and email address (anonymous notices are accepted but cannot be appealed); (d) a good-faith statement that the information in the notice is accurate.

We action complete notices within 24 hours of confirmation. Notifiers receive a confirmation receipt with a tracking ID.

4. Statement of reasons

When we restrict content (remove, demote, demonetise) or restrict an account (suspend, terminate), we send the affected user a "statement of reasons" containing: (a) the action taken and its territorial scope; (b) the facts and circumstances relied upon; (c) the specific Liora policy clause violated, with a link; (d) instructions for filing an internal appeal under Section 6 below; (e) information about out-of-court dispute resolution under Article 21 DSA.

Statements of reasons are also submitted to the Commission's DSA Transparency Database where required.

5. EU representative

Under Article 13 DSA, Liora has appointed an EU representative for users and authorities in the European Union:

• Liora EU Representative — [name + address to be confirmed at GA launch]
• Contact: [email protected]

6. Internal complaint-handling system (Article 20)

Decisions to restrict content or accounts can be appealed within 6 months by emailing [email protected] with the original action's tracking ID. A different reviewer revisits the case within 5 business days. The reviewer is empowered to reverse the original decision.

7. Out-of-court dispute settlement (Article 21)

If our internal appeal does not resolve the matter, EU users may turn to a certified out-of-court dispute settlement body. We will list certified bodies once they are established by the Commission and the relevant Member States.

8. Trusted flaggers (Article 22)

We give priority handling to notices from trusted flaggers awarded the status by a Digital Services Coordinator. Trusted-flagger notices receive an SLA of action within 8 hours of confirmation, business hours of the relevant Member State.

9. Transparency reporting

Liora publishes a transparency report once per year (and at six-month intervals once we exceed 45M monthly active users in the EU and qualify as a VLOP). Reports are at /legal/transparency.

10. Risk assessments and mitigation (Article 34/35 — VLOPs only)

Liora is currently below the VLOP threshold. Should we cross it, we will conduct annual systemic risk assessments and publish the methodology + results.

11. Algorithmic recommender disclosure (Article 27)

The Liora "Explore" and "Discover" feeds rank tracks by a combination of: recency, listener engagement (plays, likes, follows), and a quality score derived from audio metrics. Users can switch the feed to a strict chronological view at any time from the feed's settings menu, in line with the EU "non-profiling option" requirement.

12. Online advertising transparency (Article 26)

Liora does not currently run third-party advertising. If we do in the future, every ad will be clearly labelled and accompanied by the parameters used to target it, per Article 26.

13. Contact summary